Frequently Asked Questions
8mbts Q&A Center
Find answers to any question on your mind right here — everything from bonuses, withdrawals, and VIP benefits to support, all explained clearly in English.
After joining 8mbts, many players have various questions — how to move up VIP levels, when to expect withdrawals, what the bonus terms are, or where to contact if something goes wrong. This page is set up to give detailed answers to all those questions. Click on each section and find the information you need. If you cannot find an answer to your question, our 24/7 support team is always by your side.
VIP Benefits
8mbts has three VIP levels — Bronze, Silver, and Gold. The weekly cashback rate differs at each level. Bronze offers up to 0.5%, Silver up to 1.0%, and Gold up to 1.5% weekly cashback. The more actively you play, the faster you can move up to a higher level.
VIP level upgrades depend on your overall activity on the platform. Regular deposits, playing games, and staying active on the platform will automatically move you toward a higher level. To learn about specific milestones, contact our live chat support — they can tell you about your account's progress.
Each week, a set percentage of your net losses is returned to you, depending on your VIP level. Bronze level gets up to 0.5%, Silver up to 1.0%, and Gold up to 1.5% cashback. It is credited directly to your account, and our support team can explain the terms of use in detail.
Yes, VIP members receive various exclusive offers, priority support, and special promotional access in addition to weekly cashback. Gold level players enjoy the most benefits. Contact the support team directly to learn about the benefits available at your current level.
Staying regularly active on the platform is needed to maintain your VIP level. Long periods of inactivity may lead to a level review. Our support team can give you full details about level retention and the specific inactivity policy — just ask on live chat.
Customer Support
The 8mbts support team is active seven days a week, 24 hours a day. Whether it is the middle of the night or early in the morning, connect on live chat at any time and a representative will be ready to resolve your issue. You will also get a response by email at any time.
8mbts offers two support channels: (1) Live Chat — connect directly on the website for an instant response; (2) Email — send a message to [email protected] and it will be answered as quickly as possible. Both channels offer support in Bengali and English.
Having some information on hand before speaking with support helps resolve issues faster: your registered email or username, a detailed description of the issue (which game, which transaction, when it happened), the relevant transaction ID or screenshot (if available), and your preferred language for communication (Bengali or English).
Absolutely. The 8mbts support team is fully able to serve Bangladeshi players in Bengali. Send a message in Bengali via live chat or email — the representative will reply in Bengali. Support is also available in English.
For email contact, send your message to [email protected]. Writing a brief description of the issue type in the subject line helps the representative route it to the right department faster. For urgent matters, using live chat is more effective as it is instant.
Limits & Controls
The minimum deposit at 8mbts is ৳200 across all payment methods. Whether you use bKash, Nagad, Rocket, or bank transfer, the same minimum limit applies to each. Contact the support team to ask about the maximum deposit limit for any method.
Yes, 8mbts is committed to responsible gaming. To use the cooling-off or temporary break option, contact the support team — they can arrange a temporary suspension of your account for a set period. This option can be taken at any time to help manage your gaming habits.
For permanent self-exclusion, send an email to [email protected] or make a direct request on live chat. The support team will verify your identity and complete the process of permanently closing the account. If you are having trouble controlling gambling, see our responsible gaming page.
8mbts is for those aged 21 and above only. Age verification is mandatory when opening an account. Minors should not attempt to open an account, and if discovered, the account will be suspended.
If you feel you are struggling to keep your gambling habits under control, do not delay — contact the 8mbts support team and they will help with a cooling-off period or self-exclusion. You will find more information and guidance on our responsible gaming page (Responsible Gaming). Your well-being comes first.
Withdrawal Questions
The minimum withdrawal amount at 8mbts is ৳800. This limit is the same across all payment methods — bKash, Nagad, Rocket, and bank transfer. Withdrawal requests below ৳800 can be submitted but will not be processed.
Most withdrawal requests are completed within 30 minutes to 3 hours. However, bank transfers may take a little longer due to the bank's own processing time. Even during peak evening hours, every effort is made to settle requests within 3 hours.
No, withdrawals can only be sent to a payment wallet or bank account registered in your own name. Withdrawals to third-party accounts are not accepted. This is a mandatory policy for security and to prevent money laundering.
A "Pending" withdrawal is normal — it means the request is waiting to be verified. Standard processing time is 30 minutes to 3 hours. If it remains pending for more than 3 hours, contact us on live chat or at [email protected] with your transaction details.
Yes, but wagering requirements must be met before withdrawing bonus winnings. For example, on a ৳1,000 deposit you will receive ৳1,200 as a 120% bonus, and after wagering that ৳1,200 × 20 = ৳24,000, the bonus winnings become withdrawable. Wagering is calculated on the bonus amount only.
Four withdrawal methods are available at 8mbts: bKash, Nagad, Rocket, and bank transfer (such as Dutch-Bangla Bank, Islami Bank, BRAC Bank). Matching your deposit and withdrawal method speeds up processing.
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