8mbts Privacy Policy
How your personal information is collected, used, and protected — 8mbts's full privacy policy is described in detail here.
8mbts is a safe and reliable online entertainment platform for Bangladeshi users. We place the highest importance on our users' privacy and are committed to protecting their personal information.
This Privacy Policy ("Policy") describes how 8mbts collects your personal information, the purposes for which it is used, with whom it may be shared, and the measures we take to protect your information. By using our platform, you are considered to have given your consent to the terms of this Policy.
This Policy applies to the 8mbts website, mobile application (where applicable), and all associated digital services. Please read this Policy carefully.
If you have any questions about this Privacy Policy, please contact our support team. We are available 24/7 in both Bengali and English.
When registering on the 8mbts platform and using our services, we may collect the following types of personal information:
1.1 Identity Information
- Your full name
- Date of birth (for age verification — only for users aged 21 and above)
- National ID number or passport number (where applicable)
- Username and password
1.2 Contact Information
- Mobile phone number
- Email address
- Current address (country and district)
1.3 Financial Information
- bKash, Nagad, Rocket, or bank account details (for transaction processing)
- Deposit and withdrawal history
- Transaction amounts and dates
1.4 Technical Information
- IP address and device identification number
- Browser type and version
- Operating system information
- Cookie and session data
- Login time and date
1.5 Gaming Activity Information
- Play history and bet amounts
- Win and loss records
- Bonus and promotion usage history
- Time spent on the platform
We use the information we collect for the following legitimate purposes:
2.1 Account Management and Service Delivery
We use your information to create and manage your account, process transactions, provide bonuses, and ensure customer support services. This is essential for the core operations of our service.
2.2 Identity Verification and Security
Verifying the age and identity of each user is part of 8mbts's responsibility. Only individuals aged 21 or above may use our platform. Identity verification procedures are carried out to prevent fraud, money laundering, and other illegal activities.
2.3 Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer. This information is also used to apply limits such as the minimum deposit of ৳200 and the minimum withdrawal of ৳800.
2.4 Ensuring Responsible Gaming
We monitor our users' gaming habits to identify signs of excessive play and provide the necessary support. Responsible gaming is a core part of our values.
2.5 Service Improvement and Personalization
By analyzing your preferences and gaming behavior, we work to improve your experience. Data analysis is also used to resolve technical issues and improve platform performance.
2.6 Compliance with Legal Obligations
Information is used to comply with applicable legal obligations, resolve disputes, and enforce the terms of our service agreements.
We use cookies and similar tracking technologies to improve your experience on the 8mbts platform and to ensure the site functions properly.
3.1 Types of Cookies
- Essential Cookies: These cookies are necessary for the core operation of the platform. Without them, the site will not function properly.
- Functionality Cookies: These cookies are used to remember your preferences, language selection, and login information.
- Analytical Cookies: These cookies collect information to help us understand how users interact with our site.
- Session Cookies: These are stored temporarily during your active session and are automatically deleted when you close your browser.
3.2 Cookie Controls
You can choose to accept or reject cookies from your browser settings. However, please note that disabling essential cookies may disrupt many functions of the site.
3.3 Log Files and IP Information
While you use the site, our servers automatically collect certain technical information — such as IP address, access time, and page views. This information is primarily used to ensure security and resolve technical issues.
8mbts never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Service Provider Partners
Trusted third parties that assist in operating our services — such as payment processing providers (bKash, Nagad, Rocket, banks), technology service providers, and game software providers — receive only the information necessary to carry out their specific tasks. These partners are required to adhere to our privacy standards.
4.2 Legal Requirements
In the case of a court order, a lawful request from a government authority, or any other legal obligation, we may be required to provide the necessary information. In such cases, we will make every effort within the limits of the law to protect the user's privacy.
4.3 Fraud and Security Threat Prevention
We may share information with the relevant authorities to detect and prevent fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, we will ensure that the new authority maintains the same privacy standards.
We never sell or provide your personal information to third-party advertisers. The security of your information is our top priority.
8mbts has implemented industry-standard technical and organizational measures to protect user information:
5.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which encrypts all data transmitted between your device and our servers. Additional layers of protection are applied for financial transactions.
5.2 Access Controls
Only authorized personnel have access to the information they need to carry out their specific duties. All access is logged and regularly reviewed.
5.3 Secure Infrastructure
Our data storage and processing systems operate within a secure infrastructure. System security is maintained through regular security audits and updates.
5.4 Password Protection
Your password is never stored directly — it is stored only as an encrypted hash. For the security of your account, use a strong, unique password and do not share it with anyone.
If you notice any suspicious activity on your account, notify our support team immediately. You can contact us 24/7 via live chat or email at [email protected].
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.
6.1 Active Accounts
While your account is active, we retain all relevant information. This includes your profile information, transaction history, and gaming records.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention purposes. Financial transaction records are generally retained for a longer period.
6.3 Data Deletion Requests
Within the limits of legal obligations and legitimate interests, you may request the deletion of your personal information. To do so, contact us at [email protected].
You have the following rights regarding your personal information:
7.1 Right to Know
You have the right to know what information we hold about you, how we use it, and with whom we share it. Upon request, we will provide you with a copy of your stored information.
7.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings; otherwise, please contact our support team.
7.3 Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, it may not be possible to delete all information in cases of legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted — for example, while a dispute about the accuracy of the information is ongoing.
7.5 Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time. However, this does not affect the lawfulness of processing carried out before the withdrawal.
To exercise these rights or to raise a complaint, email us at [email protected] or contact us via live chat.
8mbts strictly follows an age verification policy. Our platform is for individuals aged 21 and above only.
We do not knowingly collect information from anyone under the age of 21. Every user's age is verified at the time of registration. If we learn that a minor has created an account by concealing their age, that account will be immediately closed and all stored information will be deleted.
21+ This platform is for users aged 21 and above only. Use by minors is strictly prohibited.
Our platform integrates third-party payment services (bKash, Nagad, Rocket, bank transfer) and game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.).
These third parties have their own privacy policies, which are outside our control. Before using these services, we recommend that you read the relevant third party's privacy policy.
8mbts is not responsible for how your information is handled on any external website you visit after leaving our platform.
We may update this Privacy Policy from time to time. This may be done in response to changes in our services, legal requirements, or to further improve user protection.
For significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after an update will be considered as your acceptance of the revised Policy.
The date of each update is noted at the top of this page as "Last updated". We recommend reviewing this Policy regularly.
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will review your request as promptly as possible.
When sending your request, please clearly state your registered email address and the subject of your request so we can respond quickly.
For information and support on responsible gaming, visit our Responsible Gaming page.